If there is an open invoice, the Apply Credit to Invoices window will open, containing a list of unpaid bills. Choose a credit card and check the box in front of Process credit card refund when saving box to issue a credit card refund automatically. That refund will be in the list the next time you open the File menu, then Print Forms | Checks. Select Check and then the Account, and check the box in front of To be printed. If you select Cash from the Issue this refund via drop-down list and then pick the correct account from the list that opens, the refund amount will be subtracted from the account. Everything should be filled in here except for the payment method. You can then either click on the Customers & Jobs tab and scroll down until you can highlight your customer’s record or click on Transactions | Credit Memos.Ĭlick on Give a Refund to open the Issue a Refund window. You can see this in the Customer Center if you click on Customers in the navigation toolbar (or Customers | Customer Center). The window will close, and the customer will have had that credit amount applied to his or her own account. Select the first option if that's what you want and click OK. Click the button in front of the option you want. The Available Credit window, pictured above, will open. Repeat the process if more than one item was returned, then click Save & Close. In the line item section of the form, choose the merchandise returned in the Item column and enter a quantity. To create a credit memo, click Refunds & Credits on QuickBooks' home page or open the Customers menu and select Create Credit Memos/Refunds. Retaining the funds in the customer account.įigure 1: When you issue a credit memo to a customer, you have three options for returning the money they paid.You can deal with the amount of the credit by: This is the more complicated of the two and requires more bookkeeping since you’re tracking the sale, its payment, and the returned item. A customer returns an item for which they’ve already paid, and you have to credit him or her for its cost. Do you know when and how they should be used? Here are the basics: Credit MemosĪ credit memo is just what it sounds like. QuickBooks provides forms that allow that transfer of funds: credit memos and refunds. There are times, though, when you have to issue a payment to a customer. It simplifies the process of recording payments and it offers reports that let you keep track of it all. It supports online payments, so you can accept debit or credit cards and electronic checks. It comes equipped with customizable invoice templates for billing customers and sales receipts for recording instant sales. QuickBooks is very good at helping you get paid by your customers.
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